Return and Refund Policy

Thank you for shopping at Upside Down Gallery BD.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns. This Return and Refund Policy has been created with the help of the Return and Refund Policy Generator. The following terms are applicable for any service that You purchased with Us.

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Upside Down Gallery BD, House 29, Garib E Newaz Avenue, Sector-13, Uttara, Dhaka.
  • Goods refer to the items offered for sale on the Service.
  • Orders mean a request by You to purchase service from Us.
  • Service refers to the Website.
  • Website refers to Upside Down Gallery BD, accessible from https://upsidedownbd.com/ You mean the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Order within 14 days without giving any reason for doing so.

The deadline for cancelling an Order is 14 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the service delivered.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

  • By email: info@upsidedownbd.com
  • By visiting this page on our website: https://upsidedownbd.com/

We will reimburse You no later than 14 days from the day on which We receive your cancel request. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

Conditions for Returns

In order to refund your payment, please make sure that:

  • The service request took place within the last 14 days.

The following service cannot be returned:

  • The service that is made to Your specifications or clearly personalized.
  • The services which, according to their nature are not suitable to be returned, deteriorate rapidly or where the threshold date is over.
  • The services which are not suitable for return due to health protection or hygiene reasons.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced service may be refunded. Unfortunately, special discounted service cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of refunding the payments. We cannot be held responsible for any damage or lost in the return process. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual mail service. Any occurrence made by unauthorised mail provided by the client will be the full responsibilities of the client. Upside Down Gallery will not bear any kinds of risk and responsibilities regarding this.

Gifts

If the service was marked as a gift when purchased and then provided directly to you, You'll receive a gift card and a mail to your authorised email address. Once the payment is received, an acknowledgement will also be mailed to You.

If the service wasn't marked as a gift when purchased, We will send the refund to the gift giver.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By email: info@upsidedownbd.com
  • By visiting this page on our website: https://upsidedownbd.com/